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Episode 12 – New Futures: What Do You Listen For?

Date

“These five modes [of listening] can shift just about anything, and they provide a great framework for business development.” – Kari Granger

Welcome to Leadership Impact, the podcast for modern executives who are reinventing leadership within their organizations. Hosted by executive leadership coach and CEO of TGN Consulting, Kari Granger, and Sound Financial Group CEO, Paul Adams, this podcast aims to address the topics of performance and leadership through real life examples. This is the third episode in our series on new futures.

In this episode, Kari and Paul dive into the topic of listening and the different ways we can choose to listen. The way we listen shapes how we perceive, process and react to information. Listening for accuracy, understanding, empathy, validation, utility, and opportunity are just some of the various ways in which we listen. Kari and Paul dissect the impact that listening has on leadership. When we think about leadership, Kari argues, we tend to think about the act of expression and how we’re speaking. However, in actuality, leadership begins with how we listen. In fact, by shaping the way we listen, we influence what can or cannot be said by the speaker. Kari and Paul identify the three levels of listening as well as the distinct difference between hearing and listening. Finally, Kari reveals the Five Modes of Listening that, when incorporated, can shift the way we listen so that we can be more effective and create a leadership impact.

What We Covered:

00:30 – Introducing today’s topic: Listening

01:29 – Paul reflects on his own “utility” style of listening

02:30 – The different types of listening

04:16 – A listening exercise Kari completed with her team

07:01 – Listening for specified action

08:12 – Paul shares an example of how his financial firm implemented a rule that  impacted the types listening in different settings

10:26 – The Three Levels of Listening

12:29 – The difference between hearing and listening

14:20 – Kari tells the story of how ineffective listening led to a misunderstanding between two colleagues

16:42 – The Five Modes of Listening

18:04 – One: Listening for Understanding

18:32 – Two: Listening for Fundamental Care

19:05 – Three: Listening for What’s Possible

19:29 – Four: Listening for Making What’s Possible Real

19:56 – Five: Listening for Specified Action

20:59 – Paul challenges the audience to incorporate the Five Modes of Listening into their daily meetings

Quotes:

“Leadership begins with how we listen.” – Kari Granger 

“It’s the very way we listen that allows us to create new possibilities, intervene in performance, and all sorts of great things.” – Kari Granger 

“If you get really precise in your listening, you can shift what starts to come out of people’s mouths.” – Kari Granger 

“Listening carries with it an interpretation. It is the words that are spoken, plus the way in which they land for you. The way in which you comprehend them. The way you make sense of them.” – Kari Granger 

“I almost picture the listening as a little person that is in my ear who hears what everybody else is saying and then, based on my life experience, tells my brain something different from the words that were spoken.” – Paul Adams 

“These five modes [of listening] can shift just about anything, and they provide a great framework for business development.” – Kari Granger 

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Acknowledgements:
Our work is mosaic art. We read, study, and practice many philosophies, methodologies, and modalities of human performance, to ensure that our approach best serves our clients. We would like to acknowledge all of the thought leaders and organizations, whose ground-breaking work has influenced the TGN Consulting approach – especially Fernando Flores, Jim Selman, Michael C. Jensen, Julio Olalla, Pluralistic Networks, The Newfield Network, and the Strozzi Institute.

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