Season 2 Episode 22 - How to Mess Up and Actually Improve Your Relationships
- Kari Zeller
- Sep 10, 2020
- 2 min read
Whether it’s in business, our personal relationships, or life in general, we all make mistakes. It is how we respond to these mistakes that makes the difference in our relationships. Accountability is at the crux of remedying our mistakes. Often times, when we fess up, level up, and go beyond what is expected, we create a stronger sense of trust from those who have been directly impacted by our mistakes. Join Kari Zeller (FKA Granger) and Paul Adams as they speak to the power of owning up to your mistakes and the capacity to be vulnerable as a strategy for improving and deepening relationships.
In This Episode:
00:48 – Introducing today’s topic:
03:00 – The example of Paul’s missed meeting with Kari and her husband
05:12 – How Paul went above and beyond to make up for his mistake
06:33 – An interesting hotel case study on customer service
07:39 – The bed and breakfast example
09:15 – What it means to ‘level up’
10:34 – Owning up to the responsibility of your shortcomings or mistakes
12:17 – How our mistakes are a function of us not keeping our word
14:09 – The power of owning up to our mistakes
15:38 – The capacity to be vulnerable while maintaining one’s own sense of self
16:52 – Paul challenges the audience to level up by thinking about the needs of others and caring for their concerns
Quotes:
“Our relationship was actually elevated. We felt so taken care of, so acknowledged that I think if he had never messed up, our relationship wouldn’t be as elevated as when he did mess up and handled it the way he did.” – Kari Zeller
“The company ended up with five star reviews because they messed up, they fessed up, and then they leveled up.” – Kari Zeller
“How counterintuitive is it that I could break my promise and create more trust. Don’t I create trust by keeping my promise? How does that happen?” – Kari Zeller
“Create completion by leveling up in the area where you messed up. Address their fundamental cares.” – Kari Zeller
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Acknowledgements: Our work is mosaic art. We read, study, and practice many philosophies, methodologies, and modalities of human performance, to ensure that our approach best serves our clients. We would like to acknowledge all of the thought leaders and organizations, whose ground-breaking work has influenced the TGN Consulting approach – especially Fernando Flores, Jim Selman, Michael C. Jensen, Julio Olalla, Pluralistic Networks,The Newfield Network, and the Strozzi Institute.
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