Season 2 Episode 30 - Get to the Heart of the Issue with These Questions
- Kari Zeller
- Sep 2, 2020
- 2 min read
Curiosity levels up any professional’s ability to address problems without causing others to become defensive. And, it turns out what we get curious about makes a difference! Different questions trigger our brains to produce different types of answers. Join Kari Zeller (FKA Granger) and Paul Adams as they guide us through what questions to ask to get to the core of a breakdown and back in action again!
In This Episode:
00:52 – Introducing today’s topic: Get to the Heart of the Issue with These Questions
02:30 – Revisiting the importance of curiosity – Ep. 29: How to Create Breakthroughs with Anyone
03:40 – The difference between ‘Why’ questions and ‘What’ questions
05:09 – Paul shares his experience with asking ‘Why’ questions
06:25 – Kari and Paul experiment with a ‘Why’ questions
08:42 – Kari and Paul experiment with ‘What’ questions
11:37 – Reflecting on best practices for getting to the heart of the issue
13:35 – The ‘Five Why’ philosophy
15:43 – The ‘Marker Incident of 2015’
21:58 – The reaction Kari received from executives by asking ‘What’ questions to get to the heart of the matter
23:07 – Kari leaves the audience with three key anchor points (including, a reference to Ep. 19: Getting Things Done Isn’t Accountability)
23:38 – Paul encourages the audience to share this episode of the podcast
Quotes:
“When we go down the ‘Why’ questioning lane, we get into big, contextual domains — far from the result we’re trying to produce.” – Kari Zeller
“’Why’ questions get us to the outcome or purpose. ‘What’ questions get us to the action.” – Kari Zeller
“‘What’ questions allow us to quickly intervene in what isn’t working so we can fulfill on what matters to us.” – Kari Zeller
“When you need to tactically address breakdowns and get back in action, ‘what questions’ are a tool for zeroing in on the specific actions were or weren’t taken and identifying what new actions would be productive.” – Kari Zeller
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Acknowledgements: Our work is mosaic art. We read, study, and practice many philosophies, methodologies, and modalities of human performance, to ensure that our approach best serves our clients. We would like to acknowledge all of the thought leaders and organizations, whose ground-breaking work has influenced the TGN Consulting approach – especially Fernando Flores, Jim Selman, Michael C. Jensen, Julio Olalla, Pluralistic Networks,The Newfield Network, and the Strozzi Institute.
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